Member Services

Member Services

What can we help you with?

Licensing and Bidding Eligibility

Updating My Password

Additional Fees Charged to My Invoice

Terms on the Website

Tutorial Videos

Selling a Vehicle

Payment Options

Checking the Status of Your Wire Transfer

New Member's Guide

Licensing and Bidding Eligibility

Why can't I bid on this lot?

You must first have a valid government-issued ID on file with Copart to be able to bid.
Click here and then click on the "Upload License" button in the top right corner to upload your government-issued ID if you have not already done so.

Each state has its own specific licensing requirements.
You can find each state's specific licensing requirements here.

What licensing do I need?

To find detailed information about each specific state's licensing requirements and to learn more about the Copart licensing process, click here.


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Updating My Password

What do I do if I forgot my password?

If you forgot your password, you need to reset it. Click HERE for directions on how to reset your password.


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Additional Fees Charged to My Invoice

Do you have a question regarding additional fees charged to your invoice?

Contact the location where the vehicle was sold.
Click here for a list of all Copart locations and their contact information.


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Terms on the Website

Do you have a question regarding a term on the website?

Please refer to our glossary of common terms found here.


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Tutorial Videos

Watch our Tutorial Videos for tips on how to navigate the website, bid and win

Joining Auctions
Using Auction Lists
Signing In
Lot Details
Member Dashboard
Filtering
Support Section
Saved Searches

You can find more videos here.


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Selling a Vehicle

Do you want to sell a vehicle through Copart’s VB3 online auction?

To learn more about selling a vehicle through Copart and to get a free quote, go here.


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Payment Options

Looking for specific information about payment options?

You can find detailed information about each of our payment options here.


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Checking the Status of Your Wire Transfer

Need to check the status of a wire transfer?

You can contact Accounts Receivable at Buyer.ar@copart.com or by phone at 707-646-2187 to check on the status of your wire transfer.
Please allow at least 24 hours for processing.


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New Member's Guide

Looking for some tips on how to search, bid and buy vehicles from Copart?

You can download our New Member's Guide here.
If you're looking for some buying tips, check out our Copart Guide to Smart Buying.


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If you still have questions, you can reach our Member Services team at member.services@copart.com or by filling out and submitting the form below.

You can also reach our Member Services team by phone at 972-391-5400.
Their offices are open 7am-7pm CST Monday-Friday.

Upload a License

If you have not already put a government-issued ID (e.g., driver's license, passport or permanent resident card) on file with Copart, or if you need to add a business license to your account, you can do so now by using our License Uploader.

Contact a Local Copart

With locations to serve you across the nation, it's easy to find one near you.

Find a Location