Published: 12/10/2021
Our auto auctions are 100% online, at Copart we’re doing our part to make sure both our Members and employees stay safe. Measures we’re taking include eliminating nonessential foot traffic to locations in accordance with government requirements and state guidelines. Furthermore, all locations will be limiting the amount of people who will be allowed in the lobbies at any given time to help promote social distancing.
We understand that these changes might raise questions, so we’ve prepared a convenient FAQ for you.
Frequently Asked Questions
Is Copart still open?
Yes. All Copart locations are open, and vehicles are still available for pickup. Copart will continue to play a key role in keeping our highways and roadways clear, and in helping repair shops get the parts they need to keep vehicles operating.
Can I still preview a Copart vehicle?
Yes, Members can come to a Copart location to preview a vehicle. If you choose to visit, please bring your own safety vest with reflective striping. As an alternative to previewing a vehicle in person, our online platform allows you to view HD pictures as well as obtain other necessary information online. You may also purchase a Copart Vehicle Condition Report for certain vehicles on the lot description page. You can also acquire various third party inspections as well.
Can I still pay for a Copart vehicle?
You can bid, win and pay for your vehicles 100% online. We offer several ways to pay online, including debit & credit cards, wallet apps like Google Pay & Apple Pay, PayPal, and ePay (with approval).. We also have digitally assisted wire transfers in place.
Can I pick up my vehicle?
Yes, you can schedule a pickup through the Copart Transportation App to minimize wait times and in-person contact. If you need to pick up a vehicle yourself, you can also access the gate though the Copart Mobile App and get a QR code for the gate pass. Additionally, there are delivery options available on our lot details page to have Copart bring a vehicle to your business address..
Can I still import/export a Copart vehicle?
Since import/export laws differ by country, please contact your shipping company and local authorities for updates on shipping.
I'm having issues picking up my vehicle. Can you help?
Copart works with third-party tow providers to provide shipping on many vehicles. To see if shipping is available on the vehicle(s) you won, visit the Location & Delivery section of the Payments Due page immediately following the sale, or on the lot details page before/during the auction.
What other tasks can I do online?
In addition to bidding, paying and arranging transportation online or through a Copart app, we also offer other common services that don’t involve visiting a Copart location:
- Acquire a vehicle title—Titles can be mailed after you provide Copart with a form.
- Use condition reports—With our third-party inspection services temporarily suspended, take advantage of our Copart Vehicle Condition Reports for more information on vehicles.
Does Copart have any resources to help small businesses during this time?
Copart wants small businesses to be aware of new benefits in the CARES Act that may help you and your company during these challenging times. We’ve compiled the most important information for you here.
Tips to Avoid Exposure
In our previous Member News, we shared general tips to avoid exposure. Please continue to exercise these practices:
- Stand at least six feet away from other individuals (social distancing)
- Avoid handshakes
- Wash your hands thoroughly and regularly
- Stay home if you’re sick
- Use gloves when handling money
