Copart Help Center
How can we help you?
Frequently Asked Questions
Why can’t I bid?
Take these 3 steps to make sure you can bid. Some of these things are related to your account, and others have to do with the location and type of vehicle you are trying to bid on.
- Some states have special requirements to buy salvage or clean title vehicles. Check the Licensing Map to find out if a business license is required to buy in the state where the vehicle is located. Upgrading from Basic to Premier will not allow you to bypass the business licensing requirements of the state.
- To make sure your account is ready to bid, you must have an active Basic or Premier Member account with a valid photo ID on file. A Premier membership allows you to bid higher amounts on more vehicles if you are eligible to bid on those vehicles in your state. To learn about the differences between Basic and Premier, see the Upgrades and Deposits page.
- To check if you can bid on a particular vehicle, you can always click on the Eligibility Status “Check Now” in the Bid Information section of each lot details page. It looks like this:
What are the fees to purchase with Copart?
Log in and visit our Member Fees Page for more info.
Where can I manage my deposits and refunds?
Log in and visit My Account for more information.
What are the licensing requirements to buy a vehicle?
All buyers must have a valid photo ID on file. Check out the Licensing Map to see if you also need a business license to buy.
How can I chat with a Member Services agent?
Click here to start a Live Chat session.
I want to know more about titles
To check the status of the title on a vehicle you bought, go to the Driver’s Seat page.
If you want to know more about title types, you can view the Document Type on each lot details page so you can research further with your state or country as needed.
Getting Started at Copart
The first step toward bidding on used, wholesale and salvage vehicles at Copart is to become a Basic or Premier Member. With one of these memberships, you can bid on vehicles, view multiple auctions at once, save your commonly used searches, add vehicles to your Watchlist, and more.